Extenuating circumstances

We understand things happen outside your control that may force you to cancel a reservation or make it impossible for you to return an item at the scheduled end time. If you cancel outside of the free cancellation period due to extenuating circumstances we accept (see below), we may be able to issue a full or partial refund.

If your cancellation is due to accepted circumstances, please contact customer service at support@nxtdoorrentals.com.

Circumstances that require documentation

This policy may cover the circumstances listed below provided you submit documentation; this list isn’t all-inclusive.

• Death or severe illness of yourself or immediate family member. This includes spouse/partner, child, parent, legal guardian, grandparent, or sibling. Submit a death certificate, obituary, or news article naming the deceased.

• Hospitalization or injury that prevents you from being able to safely operate a tool of piece of equipment. Submit a physician statement confirming that you can't travel due to an unexpected, serious illness or injury.

• Government-mandated obligations. These include, but aren’t limited to, jury duty and military assignments. Submit a copy of the official notice for jury duty, court appearances, military deployment, or travel restrictions.

Circumstances that don’t require documentation

This policy may cover the circumstances listed below and won't require documentation.

• Natural disasters or severe weather incidents that impact the delivery location or location of rental. These are defined as a state of national emergency in times of a flood, hurricane, tornado, volcanic eruption, earthquake, tsunami, or mass shooting.

• Epidemic or pandemic diseases or illnesses as reported by the World Health Organization or the Centers for Disease Control and Prevention.

• Government, law enforcement, or military restrictions or advisories that impede travel to or impact the rental location.