How do I get started?

To get started, click the "Sign Up" button to create your profile. You'll then be able to browse listings or post your own tools and equipment you'd like to rent out for extra cash flow!

How do payouts work?

Payments will be deposited into the bank account provided during account setup, typically within three business days after the start of a rental reservation.

Is my personal information protected?

Your privacy is our top priority. All information you provide during sign-up is securely encrypted and protected in accordance with industry standards. We never share your data with third parties without your consent, and we are committed to keeping your personal information safe at every step.

Does NxtDoor Rentals charge any fees?

We apply a service charge to all transactions, at the time of booking, to help us maintain a high-quality customer experience and to support the ongoing development and expansion of our platform. This ensures we can continuously enhance our services and features for all users.

It is always free to create a profile or post a new listing!

What is your cancellation policy?

Guests are entitled to a full refund if a cancellation occurs during the free cancellation period (see below) or if a cancellation is made for maintenance or safety concerns.

The free cancellation period depends on booking time. Guests may cancel free of charge up to 24 hours before their scheduled reservation start time. Guests who book within 24 hours of the scheduled trip start time have one hour after booking to cancel for free.

What if the item I reserved is not safe to use?

Guests may also cancel free of charge and receive a full refund if, upon inspection at the start of their reservation, they have concerns that an item hasn't been properly maintained or is unsafe to use for any other discernable reason.

Guests are only eligible for a full refund if they: do not accept the item(s) and immediately contact Customer Support (support@nxtdoorrentals.com) to report the issue.

Does NxtDoor Rentals offer partial refunds?

Yes, partial refunds may be issued to guests who do not fall within the free cancellation grace period but notify their neighbor and successfully cancel the reservation due to an extenuating circumstance.

The refund amount will be prorated based on the remaining length of your reservation at the time of cancellation.

What if I need to end my reservation early?

There are no credits/refunds issued for early returns unless a guest has submitted a refund request due to accepted circumstances.

What if my reservation is cancelled by my neighbor, neighbor no-shows, and/or my trip is canceled by NxtDoor Rentals?

If a neighbor cancels a guest’s reservation or is a no-show — that is, hasn't canceled and doesn’t show up within 30 minutes of the scheduled start time — NxtDoor Rentals will refund the guest in full.

How can I be sure what I'm renting matches the listing description?

Every listing undergoes a thorough screening and approval process before it is allowed to go live on our platform. This approach, while rigorous, guarantees a secure, reliable, and trustworthy environment for our users.

What is the protection plan and what does it cover?

Protection plan coverage is an optional service that, if selected by a host, requires users booking with them to purchase a plan. If a user does not wish to incur this additional cost, they can 1) look for another listing that does not require coverage or 2) contact the host directly and request them to remove the charge.

A protection plan covers accidental damage from misuse or theft that occurs during the rental period. It does not cover damage resulting from normal or intended use or damage occurring outside of the rental period.

Coverage is limited to the lesser of repair costs, the fair market value of the tool or equipment, or $1,000 USD. Claims must be submitted by hosts within 48hrs from the end of the covered rental period. For a full description of coverage, please read our terms of service.

I'm a host and my item was damaged, how do I get reimbursed under the plan?

If your tool or equipment is returned damaged, the damage is not the result of normal or intended use, and protection plan coverage was purchased, please submit a claim here.

Please note, all claims must be submitted within 48hrs from the end of the covered rental period. Once your claim has been received, a member of our team will reach out to you directly.